OVERVIEW

With Bitwise as the value partner, the client was able to unlock huge business potential across the entire organization by successfully building an Enterprise Data Warehouse & Data Lake solution on hybrid cloud. The solution enabled the client to build advanced Business Intelligence through data visualization and analytics capabilities for better visibility in key business areas along with establishing effective data governance practices.

CHALLENGES

The client had been facing multiple challenges that centered around limited visibility in its existing reports and the limited insights thereof.

The key challenges were:

• Limited reporting and data views lacking insights
• Scalability issues in terms of a new source addition
• The need to embark on a holistic analytics journey

THE CLIENT PERSPECTIVE BEHIND THE PARTNERSHIP

The business leaders of the client company identified the need for a partner who could design and deliver an enterprise-level solution that ensured smooth migration to cloud, met the budgetary requirements and maximized ROI. With its niche technology experience for over two decades, Bitwise was well-positioned to help the client achieve its short term and long term objectives.

The core advantages that were considered:

• Relevant expertise
• Niche technologies
• Bitwise accelerators
• Proven methodologies
• Technology partnerships
• 20 years of Enterprise Data Platform experience

OUR APPROACH: CREATE ‘A SINGLE VERSION OF THE TRUTH’

Bitwise proposed a solution that not only addressed immediate challenges identified by the client but also considered the long term goal of establishing Customer 360°.

• We proposed a solution of an Enterprise Data platform comprising of ODS (Operational Data Store), EDW (Enterprise Data Warehouse) and a Data lake.

• It comprised of creating a Data Integration layer from all sources feeding to ODS, EDW and Data lake. The proposed system architecture was designed to meet all Data Governance requirements. 

• The Enterprise Data Warehouse & Data Lake addressed the existing challenge of not being able to cater to evolved BI and Analytics needs to realize cost/effort savings and efficiencies while also offering a platform providing Data as a Service to business applications creating a single source of truth.

HOW BITWISE SOLUTION ALIGNED WITH THE CLIENT VISION

The important factors that determined the success of the project were:

• Quicker turnaround time
• Best of breed and extensible BI platform with analytics
• Data management and governance creating a single source of truth for data across enterprise
• Increased data security
• Increased scalability
• Increased operational efficiency

TRANSFORMATION THAT FOLLOWED

The journey that started with a Reporting challenge, paved the way for a much bigger transformation.

Designing an Operational Data Store, Enterprise Data Warehouse & Data Lake yielded impressive immediate results such as increased operational efficiency and data insights, and it also opened doors to new possibilities powered by Customer 360⁰ approach.

As a result, the client now has a high visibility into product parameters, customer service & experiences, sales lifecycles, and campaign performances to serve the most important goal of managing customer expectations, with a clear way forward.

TECHNOLOGY