Enabling Efficient Production Support Activity

Readability The code should be readable which will help in quickly debugging the code in case of failure. Labeling with proper comments is recommended which will help understand flow of the code. Coding standards should be followed. Simplicity Break code to keep it simple. For complex code, learning curve becomes steep for support team to … Read more

5 Keys To Unlocking Value From Production Support

1. Proactive Monitoring & Alerting Proactive monitoring is important to make sure corrective steps are taken to prevent issues like not meeting SLAs (Service Level Agreements). More focus in this area will certainly reduce downstream issue resolution ticket volume. Monitoring does not necessarily mean keeping eye on each and every job constantly. It is recommended … Read more

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