Bitwise offers Big Data Managed Services to give you peace of mind that your Hadoop cluster or NoSQL database is operating at peak performance.

Our team of professionals has extensive experience in administering and maintaining the complex combination of software, hardware and network that comprise your big data platform.

We ensure that our customers are able to meet their analytics and BI requirements by offering enterprise-class SLAs and up-time commitments.

Reduce Risk. Make Bitwise Your Extended Big Data Admin Team

We offer 24x7x365 managed services for On-Premise and Cloud platforms, as well as those hosted in our data center. Our managed services take the frustration out of keeping your big data platform operational and available.

End-To-End Hadoop and NoSQL Managed Services

We offer a complete packaged solution to your support needs. For a monthly fee, we provide SLAs and up-time commitments for your big data platform. We treat the solution stack holistically which provides a breadth of insight most other providers cannot match.

24x7x365 Operational Support For Hadoop and NoSQL Platforms

We run an enterprise-scale command center with 24x7x365 coverage. Our support structure is deep and resilient, and we will be ready and available whenever issues arise with your big data platform or application, whether running On-Premise or Cloud.

Performance Monitoring and Optimization

We have complete insight into the performance of your Hadoop and NoSQL platforms. We continually look to optimize and improve the performance of your environment, leveraging both community and proprietary tools and best practices.

Big Data Managed Services Packages

Bitwise offers comprehensive Hadoop and NoSQL Managed Services packages to help you meet your big data administration and support requirements.

We can tailor any package to suit your specific needs. Our packages are competitively priced to help you avoid the large investment of hiring costly, hard to find resources to manage your big data environment and applications.

Hadoop Administration and Support

  • Access to Bitwise Administration and Support Services
  • 24x7x365 monitoring, operation and administration of all covered nodes
  • Active/Automated remote assistance and remediation
  • Define standard escalation process for notification and resolution
  • Performance monitoring and tuning
  • Data backup (as per existing Data Governance Policy)
  • Weekly and Monthly Reports (Incident, Availability and Performance)


NoSQL Administration and Support

  • Database administration, configuration, support, backup and recovery
  • Database connectivity and security
  • Performance monitoring
  • All tasks completed per industry standard best practices
  • Weekly and Monthly Reports (Incident, Availability and Performance)


Hadoop Application Support

  • As a Single Point of Contact, we provide Level 2 and Level 3 technical and business support
  • Co-ordinate the Incident, Problem and Change Management with Level 4 team to fix the issues
  • Administer, Monitor and Support the Big Data Application
  • Research, Investigate and Troubleshoot application-level issues (Priority 1 to 4)
  • Identify, automate and track all critical path batches and key deliverables to meet SLAs
  • Proactively identify the bottlenecks and performance issues in the application, report and fix the same