Application Migration

Modernization of Dispute Management Application

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A global payments processing company needed to modernize its credit card dispute management system by re-engineering in cloud to take advantage of latest technology capabilities, such as machine learning, for improved outcomes.

Client Challenges and Requirements

  • Monolithic application with high maintenance and licensing cost
  • Locked into high cost BPM suite yet lacked flexibility / configurability
  • Long lead times / expensive upgrades to card brand mandates

Bitwise Solution

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Consistent User Experience to Customers across client’s software driven, technology enabled assets

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Enable API-based communication to constantly evolving card schemes via Real-Time System Interface (RTSI) and batch processing

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Built on Google Cloud Platform, flexible to be moved to cloud providers with minimal changes

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Auto case resolution feature for faster processing and save manual efforts

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Machine Learning module to predict the probability of winning a dispute

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Machine Learning for auto-resolution and auto-allocation

Modernization of dispute management applicationReduced TCO

Tools & Technologies We Used

Microservice/API based solution
Use of Google Cloud Platform
J2EE, Spring, React JS, Drool, Docker, Kubernetes
BRE for auto case resolution
Automated build and deployment
Machine Learning

Key Results

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Increased agility and reduced turnaround times for card brand and business needs

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Reduced TCO

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Blueprint / Model for cloud / microservices enablement of core applications

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