Modernization of Dispute Management Application

A global payments processing company needed to modernize its credit card dispute management system by re-engineering in cloud to take advantage of latest technology capabilities, such as machine learning, for improved outcomes.

Client Challenges and Requirements

• Monolithic application with high maintenance and licensing cost
• Locked into high cost BPM suite yet lacked flexibility / configurability
• Long lead times / expensive upgrades to card brand mandates

Bitwise Solution

• Modernization of dispute management application

Tools & Technologies We Used

Key Results

Increased agility and reduced turnaround times for card brand and business needs

Reduced TCO

Blueprint / Model for cloud / microservices enablement of core applications