Smart Alert Notification via Chat Bot

To provide more efficient application maintenance and production support for a leading worldwide provider of payment technology and software solutions, Bitwise built a real-time alert and notification setup for critical jobs supported by error logs and relevant SOP details for speedy resolution of documented issues.

Client Challenges and Requirements

• Multiple Alerts and notifications from multiple sources.
• Limited documentation of processes and procedures.
• Scattered documentation.
• Delay in issue resolution resulting in data inconsistencies.
• History/Resolution details of job failures are not maintained/available.

Bitwise Solution

• Identify critical jobs with SLOs, creation of SOP for known historical failures.
• Design and implement a smart notification framework for real-time notifications with actionable insights.
• Design solution framework leveraging native Google services aligned with the client approved technology stack.
• Highly integrated solution for different alerting sources (Control M – for on-premise ETL jobs and Composer for cloud ETL pipeline).
• Organize and maintain SOP documentation for easy reference and maintenance.
• Integration with ticketing tool (Service Now) to facilitate incident lifecycle management (logging to closure).
• Solution induced practice to log issues along with resolution for meaningful insights.

Tools & Technologies We Used

Key Results

Smart Notifications – summarized, categorized, intelligent actionable intel

Reduced resolution effort and time to production

Automated incident logging and tracking via Service Now integration

Organized and searchable document/SOP repository for quick, easy reference